I just read (another) blog post from Seth Godin about "shipping and handling" -- woohoo -- but it got me thinking about you my customers. Are you? should you be? OK with (like Seth) receiving a couple boxes of checks in 19 days for $14 shipping? Or as in his previous post $8.57 shipping for a $2.48 plastic squeeze bottle from Amazon.com -- look at these rates -- I'm thinking their most profitable item might actually be "shipping".
I am not here to pat myself on the back, just to say that I think the most important thing is to be fair -- in fact I think if you can get it fair is pretty remarkable these days! So here is the deal at Buttons of Hope -- if you order 1-5 buttons shipping is $1.50, 5-15 buttons is $5.50, over 15 shipping is free! To be perfectly transparent (you see the actual $ amount on the USPS stamp) sometimes I make quarter or so and sometimes I lose a bit. While I don't charge for handling (although for now I make and Individually pack** most buttons personally) I do a lot of handling but I figure that is part of what you are paying for "all the handling" required to get one custom button from me to you! **a quick shout out to maybe the best company I have ever dealt with --packing supplies may be boring as heck BUT Uline does it to perfection -- even if you don't use corrugated or ziploc bags --order something just for the pure joy of it!
Bottom line I think my shipping and
handling is fairly priced -- if you don't please drop me a note and I will gladly refund you're shipping as for the handling well ...that is priceless!
Oh and the exasperated toad courtesy of my friend and uber web designer paul burton at what else...16Toads design!